Frequently Asked Questions

Why telehealth instead of face-to-face?

The benefits are:

  • Increased availability of services
  • Accessibility to specialist services
  • Improved affordability
  • Reduced travel time and cost
  • Provides health services within the patient's family network

How do I book a telehealth appointment?

You can ask your clinician if your appointment is suitable for a telehealth appointment. If it is, they will organise the date and time.

You'll be sent an email with a link.

How do I cancel my telehealth appointment?

Please call the clinic where the appointment is.

Privacy and Consent

Like face-to-face appointments, your privacy and confidentiality are always maintained. Telehealth appointments are secure and are not recorded.

How private is my telehealth appointment?

The privacy of your telehealth appointment is the same as a face-to-face appointment. You can also have a family member or friend attend with you, for support.

I don't have a smart device or suitable internet connection.

Tasmanian Health Services provides telehealth facilities across Tasmania. To find the centre closest to you, please check the map.

Where do I get the App for my telehealth appointment?

Tasmanian Health Services uses Pexip Infinity for telehealth appointments. You will need to install Pexip Infinity Connect App.

The weblink to download Pexip Infinity Connect App is included in the email invitation.

If you wish to download the App for your device, it is available here:

Apple Logo App Store

 Google Chrome Logo  
Click here for Smartphone/Tablet
iTunes or Google Play Store

I can't find my invite link?

Telehealth Tasmania provides a unique Reference ID code located under Step 3 - On the Day of your Appointment of your email. Check your calendar for a diary entry that has the link.

If you have lost the code, please contact Telehealth Tasmania on 1300 027 894 or telehealth@ths.tas.gov.au and we will organise a new code for you.

Can I do a test call?

Yes, you can do a test call 2 days before your appointment. The links are available in the email invitation under Step 1 - Make a Test Call at least 2 days before your appointment

Click for Web Browser
Pexip Infinity App Logo Click for PEXIP app

or copy and paste the following into the app 

I don't have an email address?

We can send you an invitation link by SMS to enable you to access your appointment.

How long is the appointment?

This depends on the appointment type. Telehealth appointment doesn't take any extra time.

What is the cost of a telehealth appointment?

Telehealth appointment is free because it is a public health service. Telehealth appointment will also save you time and travel cost.

How much internet data do I need for a telehealth appointment?

The data download for a telehealth appointment is about the same as watching a YouTube video. The most important thing is to have a good internet connection.

Types of telehealth appointments

There are two types of telehealth appointments, Supported or Patient-Direct.

Supported Appointments

Supported appointments are when you and the specialist meet in a videocall, with the patient going to a Tasmanian Health Service site, or a GP clinic that has videoconferencing facilities.

Patient-Direct Appointments

Patient-Direct Appointments are when the patient and specialist meet in a videoconference, with the patient using their own device. This type of appointment is useful where the patient does not require assistance or support, or alternatively, where they are unable to leave their home.

Where to access telehealth?

Telehealth facilities in Tasmania

Telehealth facilities in Tasmania

List of facilities



Beaconsfield District Health Service

13 Bolton Street, Beaconsfield, TAS 7270

Bruny Island

Bruny Island Community Health Centre

16 School Road, Alonnah, TAS 7150

Campbell Town

Campbell Town Multipurpose Centre

70 High Street, Campbell Town, TAS 7210


Cygnet Community Health Centre

1 Frederick Street, Cygnet, TAS, 7112


Deloraine District Hospital

17E Barrack Street, Deloraine, TAS 7304

Flinders Island

Flinders Island Multi-Purpose Centre

James Street, Whitemark, TAS 7255

George Town

George Town District Hospital and Community Centre

47 Anne Street, George Town, TAS 7253


Huonville Community Health Centre

7 - 9 Sale Street, Huonville, TAS 7109

King Island

King Island District Hospital and Health Centre

35 Edward Street, Currie, TAS 7256


Launceston General Hospital

274 - 280 Charles Street, Launceston, TAS 7250


Mersey Community Hospital

Torquay Road, Latrobe, TAS 7307

New Norfolk

New Norfolk District Hospital

3 Richmond Street, New Norfolk, TAS 7140


North West Regional Hospital

23 Brickport Road, Burnie, TAS 7320


Midlands Multi-Purpose Health Centre

13 Church Street, Oatlands, TAS 7120


Central Highlands Community Health Centre

6896 Lyell Highway, Ouse, TAS 7140


West Coast District Hospital

60 - 64 Orr Street, Queenstown, TAS 7467


Royal Hobart Hospital

48 Liverpool Street, Hobart, TAS 7000


Rosebery Community Health Centre

Murchison Highway, Rosebery, TAS 7470


North Eastern Soldiers Memorial Hospital

28 Fosters Road, Scottsdale, TAS 7260


Smithton District Hospital

74 Britton Road, Smithton, TAS, 7330

St Helens

St Helens District Hospital and Community Centre

27 Cecilia Street, St Helens, TAS 7216

St Marys

St Marys Community Health Centre

15 - 17 Gardiners Creek Road, St Marys, TAS 7215


Triabunna Community Health Centre

7 Esplanade Street, Triabunna, TAS 7190