FAQs

Frequently Asked Questions

Why telehealth instead of face-to-face?

  • Convenience of having your appointment at home
  • Reduced travel time and cost
  • Increased accessibility to services
  • Possibility of including family members who don’t live close to you in your appointment

How do I book a telehealth appointment?

You can ask your clinician if your appointment is suitable for a video appointment. If it is, they will organise the date and time.

You will be sent an email with a link to join the appointment.

How do I cancel my telehealth appointment?

Please call the clinic where the appointment is.  The clinic phone number is on the appointment letter you received.

How private is my telehealth appointment?

The same privacy and confidentiality requirements that apply to face-to-face consultations apply to video consultations. Video consultations are secure, private and not recorded.

What if I don't have a smart device or suitable internet connection?

The Tasmanian Health Service provides telehealth facilities across a number of sites. Please see facilities across Tasmania.  Please contact Telehealth Tasmania to coordinate this telehealth appointment for you.

Where do I get the App for my telehealth appointment?

Telehealth Tasmania uses Pexip Infinity Connect App for telehealth appointments.

The weblink to download the Pexip Infinity Connect App is included in the email invitation.

If you wish to download the App for your device, it is available here:

Apple Logo App Store

 Google Chrome Logo  
Click here for Smartphone/Tablet
iTunes or Google Play Store

I can't find my invite link?

Telehealth Tasmania appointment details will be emailed do you.  You will find your appointment link under Step 3 - On the Day of your Appointment.  If you cannot find your appointment email, check your email calendar for a diary entry at the date and time of your appointment.

Please contact Telehealth Tasmania on 1300 027 894 if you need the link to be resent to you.

Can I do a test call?

Yes.  We recommend you do a test call 2 days before your appointment. The links are available in the email invitation under Step 1 - Make a Test Call.

Click for Web Browser Test Call

Please note Google Chrome, Edge, FireFox and Safari are supported web browsers.

Pexip Infinity App Logo 

Click for PEXIP app Test Call

If your link does not work click the green video button and type the following in the ‘Search to Call’ field:

test_call@inviewuc.cloud

and click the small green video button to connect.

I don't have an email address?

We can send you an invitation link by SMS to enable you to access your appointment.

How long is the appointment?

A Telehealth appointment does not take any more time than face-to-face.

What is the cost of a telehealth appointment?

Telehealth Tasmania services are free for Medicare card holders.

You may be asked to give your consent to bill Medicare.

What if I need clinical support at my appointment?

Telehealth Tasmania offers supported appointments at rural facilities where you can be accompanied by a registered nurse or your General Practitioner.  Please contact Telehealth Tasmania to facilitate.

How much internet data do I need for a telehealth appointment?

The data download for a video appointment is about the same as watching a YouTube video.

A video consultation uses about 230 MB on a mobile device and 450MB on a PC for a 20 minute call. Catch-up TV services typically use up to 300MB for a 20 minute show. You don’t use any data while waiting for your clinician.

Where to access telehealth?

Telehealth facilities in Tasmania

THS Telehealth Facilities

List of facilities

LocationAddress

Beaconsfield

Beaconsfield District Health Service

13 Bolton Street, Beaconsfield, TAS 7270

Bruny Island

Bruny Island Community Health Centre

16 School Road, Alonnah, TAS 7150

Burnie

Burnie Community Health Centre

11 Jones Street, Burnie, TAS 7320

Campbell Town

Campbell Town Multipurpose Centre

70 High Street, Campbell Town, TAS 7210

Cygnet

Cygnet Community Health Centre

1 Frederick Street, Cygnet, TAS, 7112

Deloraine

Deloraine District Hospital

17E Barrack Street, Deloraine, TAS 7310

Devonport

Devonport Community Health Centre

23 Steele Street, Devonport, TAS 7304

Flinders Island

Flinders Island Multi-Purpose Centre

James Street, Whitemark, TAS 7255

George Town

George Town District Hospital and Community Centre

47 Anne Street, George Town, TAS 7253

Huonville

Huonville Community Health Centre

7 - 9 Sale Street, Huonville, TAS 7109

King Island

King Island District Hospital and Health Centre

35 Edward Street, Currie, TAS 7256

Kings Meadows

Kings Meadows Community Health Centre

22 McHugh Street, Kings Meadows, TAS 7249

Kingston

Kingston Community Health Centre

22 McHugh Street, Kingston, TAS 7050

LGH

Launceston General Hospital

274 - 280 Charles Street, Launceston, TAS 7250

Longford

Longford Community Health Centre

8A Archer Street, Longford, TAS 7301

MCH

Mersey Community Hospital

Torquay Road, Latrobe, TAS 7307

New Norfolk

New Norfolk District Hospital

3 Richmond Street, New Norfolk, TAS 7140

NWRH

North West Regional Hospital

23 Brickport Road, Burnie, TAS 7320

Oatlands

Midlands Multi-Purpose Health Centre

13 Church Street, Oatlands, TAS 7120

Ouse

Central Highlands Community Health Centre

6896 Lyell Highway, Ouse, TAS 7140

Queenstown

West Coast District Hospital

60 - 64 Orr Street, Queenstown, TAS 7467

Ravenswood

Ravenswood Community Health Centre

39-41 Lambert Street, Ravenswood, TAS 7250

RHH

Royal Hobart Hospital

48 Liverpool Street, Hobart, TAS 7000

Rosebery

Rosebery Community Health Centre

Murchison Highway, Rosebery, TAS 7470

Scottsdale

North Eastern Soldiers Memorial Hospital

28 Fosters Road, Scottsdale, TAS 7260

Smithton

Smithton District Hospital

74 Britton Road, Smithton, TAS, 7330

Sorell

Sorell Community Health Centre

57 Cole Street, Sorell, TAS, 7172

St Helens

St Helens District Hospital and Community Centre

27 Cecilia Street, St Helens, TAS 7216

St Marys

St Marys Community Health Centre

15 - 17 Gardiners Creek Road, St Marys, TAS 7215

Triabunna

Triabunna Community Health Centre

7 Esplanade Street, Triabunna, TAS 7190

Ulverstone

Ulverstone Central Coast Community Health Centre

48 Water Street, Ulverstone, TAS 7315

Westbury

Westbury Community Health Centre

89 Meander Valley Road, Westbury, TAS 7303