Frequently Asked Questions
Why telehealth instead of face-to-face?
The benefits are:
- Increased availability of services
- Accessibility to specialist services
- Improved affordability
- Reduced travel time and cost
- Provides health services within the patient's family network
How do I book a telehealth appointment?
You can ask your clinician if your appointment is suitable for a telehealth appointment. If it is, they will organise the date and time.
You'll be sent an email with a link.
How do I cancel my telehealth appointment?
Please call the clinic where the appointment is.
Privacy and Consent
Like face-to-face appointments, your privacy and confidentiality are always maintained. Telehealth appointments are secure and are not recorded.
How private is my telehealth appointment?
The privacy of your telehealth appointment is the same as a face-to-face appointment. You can also have a family member or friend attend with you, for support.
I don't have a smart device or suitable internet connection.
Tasmanian Health Services provides telehealth facilities across Tasmania. To find the centre closest to you, please check the map.
Where do I get the App for my telehealth appointment?
Tasmanian Health Services uses Pexip Infinity for telehealth appointments. You will need to install Pexip Infinity Connect App.
The weblink to download Pexip Infinity Connect App is included in the email invitation.
If you wish to download the App for your device, it is available here:
| ||Click here for Smartphone/Tablet|
iTunes or Google Play Store
I can't find my invite link?
Telehealth Tasmania provides a unique Reference ID code located under Step 3 - On the Day of your Appointment of your email. Check your calendar for a diary entry that has the link.
If you have lost the code, please contact Telehealth Tasmania on 1300 027 894 or firstname.lastname@example.org and we will organise a new code for you.
Can I do a test call?
Yes, you can do a test call 2 days before your appointment. The links are available in the email invitation under Step 1 - Make a Test Call at least 2 days before your appointment
|Click for Web Browser|
|Click for PEXIP app|
or copy and paste the following into the app
I don't have an email address?
We can send you an invitation link by SMS to enable you to access your appointment.
How long is the appointment?
This depends on the appointment type. Telehealth appointment doesn't take any extra time.
What is the cost of a telehealth appointment?
Telehealth appointment is free because it is a public health service. Telehealth appointment will also save you time and travel cost.
How much internet data do I need for a telehealth appointment?
The data download for a telehealth appointment is about the same as watching a YouTube video. The most important thing is to have a good internet connection.
Types of telehealth appointments
There are two types of telehealth appointments, Supported or Patient-Direct.
Supported appointments are when you and the specialist meet in a videocall, with the patient going to a Tasmanian Health Service site, or a GP clinic that has videoconferencing facilities.
Patient-Direct Appointments are when the patient and specialist meet in a videoconference, with the patient using their own device. This type of appointment is useful where the patient does not require assistance or support, or alternatively, where they are unable to leave their home.
Where to access telehealth?
Telehealth facilities in Tasmania
List of facilities
Beaconsfield District Health Service
13 Bolton Street, Beaconsfield, TAS 7270
Bruny Island Community Health Centre
16 School Road, Alonnah, TAS 7150
Campbell Town Multipurpose Centre
70 High Street, Campbell Town, TAS 7210
Cygnet Community Health Centre
1 Frederick Street, Cygnet, TAS, 7112
Deloraine District Hospital
17E Barrack Street, Deloraine, TAS 7304
Flinders Island Multi-Purpose Centre
James Street, Whitemark, TAS 7255
George Town District Hospital and Community Centre
47 Anne Street, George Town, TAS 7253
Huonville Community Health Centre
7 - 9 Sale Street, Huonville, TAS 7109
King Island District Hospital and Health Centre
35 Edward Street, Currie, TAS 7256
Launceston General Hospital
274 - 280 Charles Street, Launceston, TAS 7250
Mersey Community Hospital
Torquay Road, Latrobe, TAS 7307
New Norfolk District Hospital
3 Richmond Street, New Norfolk, TAS 7140
North West Regional Hospital
23 Brickport Road, Burnie, TAS 7320
Midlands Multi-Purpose Health Centre
13 Church Street, Oatlands, TAS 7120
Central Highlands Community Health Centre
6896 Lyell Highway, Ouse, TAS 7140
West Coast District Hospital
60 - 64 Orr Street, Queenstown, TAS 7467
Royal Hobart Hospital
48 Liverpool Street, Hobart, TAS 7000
Rosebery Community Health Centre
Murchison Highway, Rosebery, TAS 7470
North Eastern Soldiers Memorial Hospital
28 Fosters Road, Scottsdale, TAS 7260
Smithton District Hospital
74 Britton Road, Smithton, TAS, 7330
St Helens District Hospital and Community Centre
27 Cecilia Street, St Helens, TAS 7216
St Marys Community Health Centre
15 - 17 Gardiners Creek Road, St Marys, TAS 7215
Triabunna Community Health Centre
7 Esplanade Street, Triabunna, TAS 7190