Patients, Carers and Other Providers

Cancelling or rescheduling your telehealth appointment

Please call the clinic responsible for hosting your appointment.  The clinic phone number is on the appointment letter you received.

Before your telehealth appointment

You will be sent a telehealth invitation that has a web link to join the video appointment.

Please review Preparing for your video consultation - A Guide for Patients.

Preparing for your telehealth appointment

You will receive an email invitation with the following:

  • The date and time of your appointment
  • Web link to undertake the video test call
  • Web link to join the video appointment

Ensure you have a suitable smart device and internet access.

If you don't have suitable internet access or a smart device, you can request to attend your local District Hospital or Community Health Centre.  Please contact Telehealth Tasmania to coordinate this appointment. Please see Tasmanian Health facilities across Tasmania.

If clinical assistance is required a nurse at a rural site will provide this care.  Please contact Telehealth Tasmania to coordinate.

Remember to check with your healthcare provider if you need to have any x-rays or any other test results with you.

Preparing for your video consultation - A Guide for Patients

At your telehealth appointment

The video appointment is like a face-to-face appointment, where you will be able to talk to the clinician on a television screen, as if you were talking to them in person.

You may decide to have a family member or friend with you for support.

If you are having the appointment at home, you will receive an email which will have the following:

  • Appointment date and time.
  • Weblink to join the video appointment. The weblink becomes active 10 minutes before the appointment.

Telehealth appointment etiquette/environment for patients and carers

To make sure you have a better appointment, please review Preparing for your video consultation - A Guide for Patients.

More information, reference materials are available..

Technology and Connection

You will need a smart device such as PC, MAC, Laptop, Tablet or Smartphone with a webcam, microphone and speakers.

A good internet connection is the most important requirement for your video appointment. Please make sure that other applications are closed, such as video streaming or gaming. This will help to improve your connection.

It is recommended to use headphones if you are using a Smartphone or Tablet.

You will be provided with a link to join the video appointment, and it's recommended before your appointment to do a test call to test the connection. If you experience any technical issues contact Telehealth Tasmania on 1300 027 894 or telehealth@ths.tas.gov.au

For more information on hardware, software and set-up requirements visit the Troubleshooting page.

Information for Other providers

Other providers may require organising a telehealth appointment for their patient which also includes a videoconference with a specialist (third party).

For more information to troubleshooting and reference materials visit the Troubleshooting page.

If you would like to be part of a video consultation with your clinician please contact Telehealth Tasmania on 1300 027 894 or telehealth@ths.tas.gov.au.