Patients, Carers and Other Providers

Cancelling or rescheduling your telehealth appointment

Please call the clinic where the appointment is. The number is on the appointment letter you received.

Before your telehealth appointment

You will be sent a telehealth invitation that has a web link (with a code) to join the appointment.

Preparing for your telehealth appointment

Preparing for your appointment, you will need the following information:
  • The date and time of your appointment.
  • Web link (with a code) to join the appointment.
  • If your appointment is not at home, check the location of the appointment.
  • If you don't have suitable internet access or device, there are facilities across Tasmania.
  • Remember to check with your healthcare provider if you need to have any x-rays or any other test results with you.

At your telehealth appointment

The telehealth appointment is like a face-to-face appointment, where you will be able to talk to the clinician on a television screen, as if you were talking to them in person.

You may decide to have a family member or friend with you, for support.

If you are having the appointment at home, you will receive an email which will have the following:

  • Appointment date and time.
  • Weblink to join the appointment. The weblink becomes active 10 minutes before the appointment.

Telehealth appointment etiquette/environment for patients and carers

To make sure you have a better appointment, please make sure your preparation includes the following:

  • Make sure you are on time, and connected 5 minutes before your appointment.
  • Use a quiet space, with no distractions.
  • Avoid loud background noises such as TV and other appliances.
  • Make sure that you don't sit with your back to a window as the background light will make it difficult for your healthcare provider to see you.
  • It is recommended that you use the self-view feature when you log in. This will help you see what is in picture, and you can then rearrange furniture if required.
  • Make sure the device is physically stable and secure, and at eye level. Also make sure the view is set at close-up rather than a distant view of you. Try to avoid holding your device.

For more information, reference materials are available here.

Technology and Connection

You will need a smart device such as PC, MAC, Laptop, Tablet or Smartphone with a webcam, microphone and speakers.

A good internet connection is the most important requirement for a telehealth appointment. Please make sure that other applications are closed, such as video streaming or gaming. This will help to improve your connection.

It is recommended to use headphones if your using a Smartphone or Tablet.

You will be provided with a link to join the appointment, and it's recommended before your appointment to do a test call to test the connection. If you experience any technical issues contact Telehealth Tasmania on 1300 027 894 or telehealth@ths.tas.gov.au

For more information on hardware, software and set-up requirements visit the Troubleshooting page.

Information for Other providers

Other providers may require organising a telehealth appointment for their patient which also includes a videoconference with a specialist (third party).

For more information to troubleshooting and reference materials visit the Troubleshooting page.

If you would like to be part of a telehealth consultation with your clinician please contact Telehealth Tasmania on 1300 027 894 or telehealth@ths.tas.gov.au