Ear, Nose and Throat (ENT)

The Department will periodically contact patients waiting for an outpatient clinic appointment via SMS, with a link to an electronic form.  This is part of routine waitlist auditing to ensure patient details are up to date.  If you receive this SMS, please update your details.

Assessment and management of ear, nose and throat conditions – adult and paediatric.


North South North West Statewide


THS Southern and Northern Regions

The following conditions are not routinely seen at ENT Clinic.

  • Prescription of hearing aids - refer to Australian Hearing Services or private audiologist.
  • Aesthetic surgery procedures
  • Facial pain - refer to Oral Maxillo Facial Unit (Link to OMFU page)
  • Migraines - refer to Neurology or General Medicine
  • Adult allergy testing

The conditions below do not require the specialist, tertiary services of the hospital and can be managed in a primary care setting.  Suggestions are made for primary care management, and patients should only be referred if these approaches have been unsuccessful:

Please note we do not provide hearing aids.

Please note due to the high demand for ENT services, we are unable to accept most routine referrals at present.

If patients are referred for hearing loss they may be seen by an audiologist and it is requested that the referrals are marked with Audiologist/ENT to allow them to be seen by both services.

THS Southern Region: If you would like to discuss concerns regarding an ENT patient's treatment/management, such as medication and new changes, please send a letter with details including your best contact number and times to fax number (03) 6234 9454. Within one or two days of receipt the patient's treating Consultant, ENT Registrar or on-call ENT specialist will contact you by phone or fax.

THS North West Region does not offer a public service. See Health Pathways for more information.

Emergency conditions

Emergency symptoms/condtions in ENT include but are not confined to:

  • Airways distress: noisy breathing/breathing difficulty/stridor
  • severe odonophagia with or without subsequent dehydration.
  • Abscess eg quinsy, salivary gland abscess, paranasal/sinus pyocele
  • Haematoma formation eg.septal or auricular.
  • tonsillar haemorrhage
  • Severe rhinosinusitis associated with  visual disturbance, neurological signs,  frontal swelling and severe headache
  • Batteries ingested  or as nasal foreign bodies
  • Nasal fracture with new deviation and/or septal haematoma
  • Hoarseness associated with neck trauma or surgery or  laryngeal obstruction
  • All nasal, hypopharyingeal or upper oesophageal foreign bodies
  • Vestibular neuritis with CNS signs
  • Disproportionate otalgia
  • Otitis externa with occlusive oedema
  • Complicated Mastoiditis/cholesteatoma
  • Complicated sinusitis
  • Otitis media with neurological signs.
  • Uncontrolled epistaxis
  • Sudden hearing loss
  • Otorrhea associated with hearing loss
  • Sudden idiopathic hearing loss with tinnitus or vertigo

Referral process

A referral is required for all new appointments and must conform to the Referral Standards as outlined on For Clinicians. eReferral is now the preferred method of referral for this service and is available in all THS regions. Please refer via HealthLink SmartForm eReferral through your software system (either Best Practice, or Medical Director). For instructions, see Quick Guide: Creating an eReferral.

Referrals are registered by the clinic to who they are referred and are triaged according to the specific clinic guidelines.

Emergency patient should be sent directly to the Emergency Department.

Please note, due to the high demand for ENT services, we are unable to accept most routine referrals at present.

The referring GP must include:

  • Clear statement of symptoms
  • Duration of problem
  • Functional impact
  • Risk factors
  • For hearing issues an audiology report must be obtained or at the very least an office based formal hearing testing results performed in the GP clinic.
  • Date of last audiology examination – include report
  • Current diagnostic report if indicated in the referral guidelines

If the GP is unable to ascertain the clinical information required to identify the thresholds, this may be obtained from an Audiologist in some circumstances.

Audiology Australia

Hearing testing Find a provider

Who is eligible for Hearing Australia services

Audiology Clinic for newborn screening, cochlear implant assessment and  some non medical rehabilitation for hearing. Adult hearing testing is by exception only and by in house referral. Very limited external referral  for paediatric patients is available.

Clinic Appointments - Appointments are based on clinical priority:


Proceed to Emergency Department (ED).
LGH ED Reception  – Phone: (03) 6777 6405  Fax: (03) 6777 5201
MCH ED* – Phone: (03) 6478 5120  Fax: (03) 6441 5923
NWRH ED* – Phone: (03) 6493 6351 Fax: (03) 6464 1926
RHH ED Reception – Phone: (03) 6166 6100  Fax: (03) 6173 0489

Advice for medical practitioners can be given by the Medical Officer In Charge (MOIC) - see HealthPathways Tasmania for contact information.
*MCH and NWRH MOICs request GPs call them prior to referring a patient to ensure the patient is being sent appropriately to a safe destination.

Urgent / category 1

Urgent referrals should be accompanied by a phone call to the Consultant/Registrar to organise urgent review and the referral must be faxed.

We will endeavour to see these patients within four weeks, or sooner if clinically indicated.

Semi-urgent / category 2

We will endeavour to see these patients within 12 weeks

Routine / category 3

Next available appointment

Referral template

For use by health professionals only

Additional information

Acknowledgement to The Royal Victorian Eye & Ear Hospital Primary Care Referral Guidelines - ENT, Alfred Hospital Referral Guidelines ENT/Otolaryngology and Geelong Hospital Outpatient Referral Guidelines ENT/Otlaryngology.

Direct link to Health Pathways - ENT general page